Using Enterprise Reference Models for Automated ISO 9000 Compliance Evaluation

A computational enterprise model representing key facets of an organization can be an effective tool. For example, a specific organization's quality management business processes and organizational structures can be represented using such a model, and then compared to a reference model of "good" processes and structures, such as the ISO 9000 standards. The specific and reference models can be represented using common entities, attributes, and relationships—comprising general schema or data model—which are then formally defined and constrained. These definitions and constraints can be used as inference rules applied to the models. Hence identification of differences between the models as quality problems can be automatically inferred, as can the analysis and correction of problems. In this paper, the TOVE ISO 9000 Micro-Theory is presented as a formal reference model of quality goodness. ISO 9000 requirements represented as inference rules in the micro-theory are app...

• Type: Conference
• Year: 2002
• Where: HICSS
• Authors: Henry M. Kim, Mark S. Fox
• Keywords: Biometrics, Enterprise Models, HICSS 2002, ISO 9000, Reference Model