Using a scenario-planning tool to support an engaging online user experience

This paper describes a pilot project to research the use of a dynamic visual interface as the basis of a scenarioplanning tool. We introduce ‘flow’ as a theoretical framework that underpins the research, describe the design and development of the software tool and, through its evaluation in user-testing trials, we develop the ideas of scenario-planning in the context of providing egovernment online services. Finally, proposed future research is discussed. Author Keywords e-government, self-service, flow, engagement, scenarioplanning ACM Classification Keywords H.5.2 [Information Interfaces and Presentation]: User Interfaces – interaction styles, user-centred design, graphical user interfaces (GUI), theory and methods; H.3.5 [Information Storage and Retrieval]: Online

• Type: Conference
• Year: 2006
• Where: OZCHI
• Authors: Jon M. Pearce, John Murphy, David Patman
• Keywords: Author Keywords E-government, Computer Human Interaction, Dynamic Visual Interface, OZCHI 2006, User Interfaces