A Voiceportal Enhanced by Semantic Processing and Affect Awareness

: In order to improve the automation rate of state-of-the-art IVR systems we introduce the application of two key technologies. Semantic processing is performed to analyze the input utterance of the user and to generate a suitable system output based on a given domain model. Additionally, affect awareness is used for monitoring the emotional state of the user.

• Type: Conference
• Year: 2005
• Where: GI
• Authors: Felix Burkhardt, Joachim Stegmann, Markus Van Ballegooy
• Keywords: Automation Rate, GI 2005, Input Utterance, State-of-the-art Ivr Systems, Theoretical Computer Science