When Using the Tool Interferes with Doing the Task

How much time the user spends working on a task versus fiddling with the tool is an important aspect of usability. The concept of the ratio and distribution of tool-only operations to total operations is proposed to capture this aspect. Keywords problem space, submarines, usability

• Type: Conference
• Year: 1996
• Where: CHI
• Authors: Susan S. Kirschenbaum, Wayne D. Gray, Brian D. Ehret, Sheryl L. Miller
• Keywords: CHI 1996, Human Computer Interaction, Important Aspect, Keywords Problem Space, Task Versus Fiddling