Workflow-based Process Monitoring and Controlling - Technical and Organizational Issues

Workflow management systems enable the exact and timely analysis of automated business processes through the analysis of the logged audit trail data. Within the research project CONGO1 we develop a process analysis tool (PISA) that can be employed to analyze the audit trail data of different workflow management systems in conjunction with target data from business process modeling tools. A working prototype has been completed that integrates data of the ARIS Toolset and IBM MQSeries Workflow. The analysis focuses on three different perspectives – processes and functions, involved resources, and process objects. We outline the economic aspects of workflow-based process monitoring and controlling and the current state of the art in monitoring facilities provided by current workflow management systems and existing standards. After a discussion of the three evaluation perspectives, sample evaluation methods for each perspective are discussed. The concept and architecture of PISA are des...

• Type: Conference
• Year: 2000
• Where: HICSS
• Authors: Michael zur Muehlen, Michael Rosemann
• Keywords: Audit Trail Data, Biometrics, HICSS 2000, IBM MQSeries Workflow, Workflow Management Systems