The worst failure: repeated failure to learn

Performance measurement systems based on the principle that "if you can't measure it, you can't manage it" reinforce a short-term culture by focussing on tangible outputs. Instead, the focus of organisations should be on sustainable long-term performance through continuous systemic improvement. To establish and reinforce behaviours that drive systemic improvement, measurement and reporting systems need to be designed to re-enforce work to role behaviour by managers. This paper discusses this concept and how it is being applied in practice through an ongoing action research project.

• Type: Conference
• Year: 2000
• Where: ICSTM
• Authors: Alan C. McLucas
• Keywords: Continuous Systemic Improvement, ICSTM 2000, Management, Performance Measurement Systems, Systemic Improvement