The emerging area of business process intelligence aims at enhancing the analysis power of business process management systems by employing data warehousing and mining technologies...
Business processes drive the operations of an enterprise. In the past, the focus was primarily on business process design, modeling, and automation. Recently, enterprises have rea...
Mobile B2E-applications (business-to-employee) can add significant value to a company's business, when large workforce divisions are involved in the execution of certain busi...
Service Oriented Computing is a paradigm for developing software systems as the composition of a number of services. Services are loosely coupled entities, can be dynamically publi...
Laura Bocchi, Stephen Gorton, Stephan Reiff-Margan...
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...