We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
Software designers compose systems from components written in some prolanguage. They regularly describe systems using abstract patterns and sophisticated relations among component...
—The topic of policy-based management is introduced. Its specific application by the ACCENT project to call control is then discussed. The APPEL policy language supports regular ...
System call monitoring is a technique for detecting and controlling compromised applications by checking at runtime that each system call conforms to a policy that specifies the ...
Mohan Rajagopalan, Matti A. Hiltunen, Trevor Jim, ...