Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
This study shows that in a qualitative study a small sample size is sufficient to gain interesting results and show differences between the procurement of IT services in different ...
A Web site is a hyperlinked network environment, which consists of hundreds of inter-connected pages, usually without an engineered architecture. This is often a large, complex We...
—In this paper we extend our previous work on soft probabilistic contracts for QoS management, from the particular case of “response time”, to general QoS parameters. Our stu...
Retrenchment is a framework that allows relatively unrestricted system evolution steps to be described in a way that gives an evolution step some formal content — unlike model b...