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BPM
2006
Springer
128views Business» more  BPM 2006»
13 years 11 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
EGOV
2010
Springer
13 years 8 months ago
Designing Quality Business Processes for E-Government Digital Services
Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypo...
Flavio Corradini, Damiano Falcioni, Andrea Polini,...
VL
2008
IEEE
138views Visual Languages» more  VL 2008»
14 years 1 months ago
A case study of API redesign for improved usability
As software grows more complex, software developers’ productivity is increasingly defined by their ability to effectively reuse code. Even APIs (application programming interfac...
Jeffrey Stylos, Benjamin Graf, Daniela K. Busse, C...
RE
2008
Springer
13 years 7 months ago
Legal Requirements, Compliance and Practice: An Industry Case Study in Accessibility
U.S. laws and regulations are designed to support broad societal goals, such as accessibility, privacy and safety. To demonstrate that a product complies with these goals, busines...
Travis D. Breaux, Annie I. Antón, Kent Bouc...
EDOC
2007
IEEE
14 years 1 months ago
An Analysis Framework for Mobile Workforce Automation
In this paper we introduce an analysis framework for mobile workforce automation. The framework is based on the findings from earlier research as well as on an analysis of 27 rec...
Volker Gruhn, André Köhler