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ICMB
2005
IEEE
128views Business» more  ICMB 2005»
14 years 1 months ago
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
IEEESCC
2005
IEEE
14 years 1 months ago
Online and Minimum-Cost Ad Hoc Delegation in e-Service Composition
The paradigm of automated e-service composition through the integration of existing services promises a fast and efficient development of new services in cooperative business env...
Cagdas Evren Gerede, Oscar H. Ibarra, Bala Ravikum...
BDIM
2007
IEEE
85views Business» more  BDIM 2007»
14 years 2 months ago
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
Thomas Schaaf
EEE
2005
IEEE
14 years 1 months ago
SLA Representation, Management and Enforcement
As the IT industry is becoming more and more interested in service oriented business models and upcoming technologies like Web Services or Grid Computing, the need for automated c...
Adrian Paschke, Martin Bichler
ECIS
2000
13 years 9 months ago
Perspectives on Knowledge Management Systems - Theoretical Framework and Design of an Empirical Study
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....
Ronald Maier, Franz Lehner