Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
The paradigm of automated e-service composition through the integration of existing services promises a fast and efficient development of new services in cooperative business env...
Cagdas Evren Gerede, Oscar H. Ibarra, Bala Ravikum...
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
As the IT industry is becoming more and more interested in service oriented business models and upcoming technologies like Web Services or Grid Computing, the need for automated c...
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....