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ECIS
2004
13 years 9 months ago
Business alignment in the CRM domain: predicting CRM performance
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Ronald Batenburg, Johan Versendaal
ICSEA
2009
IEEE
13 years 5 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
SEC
2004
13 years 9 months ago
Interactive Access Control for Web Services
Business Processes for Web Services (BPEL4WS) are the new paradigms for lightweight enterprise integration. They cross organizational boundaries and are provided by entities that s...
Hristo Koshutanski, Fabio Massacci
DEXA
2006
Springer
152views Database» more  DEXA 2006»
13 years 11 months ago
Concurrency Management in Transactional Web Services Coordination
The Business Process Execution Language BPEL4WS has emerged to introduce process dimension in Web Services coordination. At the same time, a lot of needs related to business proces...
Adnene Guabtni, François Charoy, Claude God...
JUCS
2008
137views more  JUCS 2008»
13 years 7 months ago
CrossMDA: a Model-driven Approach for Aspect Management
: Nowadays, the complexity of software applications has brought new challenges to developers, having to deal with a large number of computational requirements. Among these requirem...
Marcelo Pitanga Alves, Paulo F. Pires, Fláv...