In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Business Processes for Web Services (BPEL4WS) are the new paradigms for lightweight enterprise integration. They cross organizational boundaries and are provided by entities that s...
The Business Process Execution Language BPEL4WS has emerged to introduce process dimension in Web Services coordination. At the same time, a lot of needs related to business proces...
: Nowadays, the complexity of software applications has brought new challenges to developers, having to deal with a large number of computational requirements. Among these requirem...