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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 2 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
BPM
2008
Springer
207views Business» more  BPM 2008»
13 years 9 months ago
From Personal Task Management to End-User Driven Business Process Modeling
The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent...
Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max...
ECRA
2008
95views more  ECRA 2008»
13 years 7 months ago
A modeling approach and reference models for the analysis of mobile payment use cases
Mobile payments can be categorized according to their usage in each of the five payment scenarios presented here. The paper proposes the mobile payment modeling approach (MPMA) es...
Key Pousttchi
OTM
2007
Springer
14 years 1 months ago
An Outlook on Semantic Business Process Mining and Monitoring
Semantic Business Process Management (SBPM) has been proposed as an extension of BPM with Semantic Web and Semantic Web Services (SWS) technologies in order to increase and enhance...
Ana Karla Alves de Medeiros, Carlos Pedrinaci, Wil...
APSCC
2009
IEEE
14 years 2 months ago
MORSE: A Model-Aware Service Environment
—In a number of scenarios, services generated using a model-driven development (MDD) approach could benefit from “reflective” access to the information in the models from w...
Ta'id Holmes, Uwe Zdun, Schahram Dustdar