Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
The need to involve business users in process modeling is largely perceived in the context of Business Process Management systems. This can facilitate the elaboration of consistent...
Todor Stoitsev, Stefan Scheidl, Felix Flentge, Max...
Mobile payments can be categorized according to their usage in each of the five payment scenarios presented here. The paper proposes the mobile payment modeling approach (MPMA) es...
Semantic Business Process Management (SBPM) has been proposed as an extension of BPM with Semantic Web and Semantic Web Services (SWS) technologies in order to increase and enhance...
Ana Karla Alves de Medeiros, Carlos Pedrinaci, Wil...
—In a number of scenarios, services generated using a model-driven development (MDD) approach could benefit from “reflective” access to the information in the models from w...