383 search results - page 10 / 77 » A Customer Service Management Architecture for the Internet |
HICSS
2003
IEEE
14 years 28 days ago
2003
IEEE
The financial services industry is changing rapidly as a result of advances in information technology (IT), telecommunications and the Internet. Technological innovations and incr...
GI
2010
Springer
13 years 6 months ago
2010
Springer
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
CN
2004
13 years 7 months ago
2004
In a free of charge or flat-rate Internet access environment, there often exists abusive and unfair usage of network resources. In this paper, the Internet access by the dormitory...
LCN
2006
IEEE
14 years 1 months ago
2006
IEEE
IP Multicast is best known for its bandwidth conservation and lower resource utilization. The classical model of multicast makes it difficult to permit access only to authorized ...
OTM
2007
Springer
14 years 1 months ago
2007
Springer
Abstract. We propose an integrated architecture, extending a framework for fine grained access control of Grid computational services, with an inference engine managing reputation...