383 search results - page 26 / 77 » A Customer Service Management Architecture for the Internet |
SIGUCCS
2000
ACM
14 years 1 days ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
ADAPTIVE
2007
Springer
14 years 1 months ago
2007
Springer
Software product line architectures (PLAs) have been widely recognized as a successful approach in industrial software development for improving productivity, software quality and...
MOBICOM
2006
ACM
14 years 1 months ago
2006
ACM
Rural kiosks in developing countries provide a variety of services such as birth, marriage, and death certificates, electricity bill collection, land records, email services, and...
CCR
2007
13 years 7 months ago
2007
Rural Internet kiosks in developing regions can cost-effectively provide communication and e-governance services to the poorest sections of society. A variety of technical and no...
AINA
2006
IEEE
14 years 1 months ago
2006
IEEE
In spite of significant work on real-time content distribution, providing consistent service quality across the Internet remains a challenge. Multicast applications further exace...