383 search results - page 2 / 77 » A Customer Service Management Architecture for the Internet |
ICSM
2002
IEEE
14 years 16 days ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
IEEESCC
2006
IEEE
14 years 1 months ago
2006
IEEE
The MIDAS system that we have developed is an automated supply chain management system based on the Service Oriented Architecture and Web Services. MIDAS provides a loosely-couple...
COMCOM
2006
13 years 7 months ago
2006
As the Internet evolves into an all-IP communication infrastructure, a key issue to consider is that of creating and managing IP-based services with efficient resource utilization...
IM
1997
13 years 9 months ago
1997
We present an architecture for customer management and control of a broadband VPN service. The architecture is aimed at giving the VPN customer a high level of control over the tr...
ICSOC
2005
Springer
14 years 1 months ago
2005
Springer
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...