383 search results - page 3 / 77 » A Customer Service Management Architecture for the Internet |
HICSS
2005
IEEE
14 years 1 months ago
2005
IEEE
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
HICSS
2002
IEEE
14 years 17 days ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
HICSS
2002
IEEE
14 years 17 days ago
2002
IEEE
Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the prom...
INFOCOM
2000
IEEE
14 years 1 hour ago
2000
IEEE
The Intelligent Network (IN) represents the world wide accepted basis for uniform provisioning of advanced telecom services. On the other hand IP based communication is fast becomi...
JSW
2006
13 years 7 months ago
2006
The high competition among network providers places a demand for new ways to design network services with near zero development time, low cost, and high degrees of customization an...