383 search results - page 40 / 77 » A Customer Service Management Architecture for the Internet |
EDOC
2011
IEEE
12 years 7 months ago
2011
IEEE
Abstract—Open Web-based and social platforms dramatically influence models of work. Today, there is an increasing interest in outsourcing tasks to crowdsourcing environments tha...
LANOMS
2007
IEEE
14 years 2 months ago
2007
IEEE
—Recently there is a growing interest in accessing network measurement and status data across multiple domains, in order to detect eventual network problems which can hinder the ...
BPM
2006
Springer
13 years 11 months ago
2006
Springer
Service Science is a new term for a new paradigm which aims at the solution of an obvious problem: How to make the increasing fusion of business and IT successful in a dynamically ...
JMIS
2011
12 years 10 months ago
2011
: The Internet makes it easy to offer large assortments of products, tempting managers to chase the “long tail”—that is, the phenomenon in which niche products gain a signifi...
WWW
2001
ACM
14 years 8 months ago
2001
ACM
Mobile computing is considered of major importance to the computing industry for the forthcoming years due to the progress in the wireless communications area. A proxy-based archi...