383 search results - page 58 / 77 » A Customer Service Management Architecture for the Internet |
ECUMN
2007
Springer
14 years 1 months ago
2007
Springer
Multimedia group communication emerges to focal interest at mobile devices, enriching voice or video conferencing and complex collaborative environments. The Internet uniquely pro...
ICYCS
2008
IEEE
14 years 2 months ago
2008
IEEE
Context-aware service platforms use context information to customize their services to the current users’ situation. Due to technical limitations in sensors and context reasonin...
DSOM
1999
Springer
13 years 12 months ago
1999
Springer
Abstract. The successful deploymentof next-generation distributedsystems is signi cantly dependent on the e cient management support that improves the performance and reliability o...
WISTP
2010
Springer
14 years 2 months ago
2010
Springer
The deployment of Next-Generation Networks (NGN) is a challenge that requires integrating heterogeneous services into a global system of All-IP telecommunications. These networks c...
IWCMC
2006
ACM
14 years 1 months ago
2006
ACM
In this paper, we analyze a wireless LAN hot-spot, based on the IEEE 802.11b protocol, and more specifically we address the issue of defining proper pricing strategies, from bot...