383 search results - page 5 / 77 » A Customer Service Management Architecture for the Internet |
ICSEA
2009
IEEE
13 years 5 months ago
2009
IEEE
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
OSDI
2002
ACM
14 years 8 months ago
2002
ACM
Client request rates for Internet services tend to be bursty and thus it is important to maintain efficient resource utilization under a wide range of load conditions. Network ser...
ISN
1999
Springer
13 years 12 months ago
1999
Springer
This paper shows how some of the TINA principles used in the development of Service Management techniques for the Broadband ISDN may be applied to the management of Internet Servic...
ICAS
2006
IEEE
14 years 1 months ago
2006
IEEE
Next-generation service providers will offer an array of services and applications that is media-rich, personalized, and context-aware. In this future environment, new services an...
GLOBECOM
2008
IEEE
14 years 2 months ago
2008
IEEE
—In the next-generation Internet architecture, more functionality will be placed in the data path of routers in the form of “services” and other packet processing features. T...