383 search results - page 60 / 77 » A Customer Service Management Architecture for the Internet |
WECWIS
2003
IEEE
14 years 28 days ago
2003
IEEE
There are many e-commerce applications on the web. A common shortcoming is the lack of customer service and marketing analysis tools in most ecommerce web sites. In order to overc...
BTW
2003
Springer
14 years 27 days ago
2003
Springer
Abstract: This paper introduces the Internet Operating Platform (IOP), an enterprise framework for large scale software development. In addition to obeying to important standards (...
DRM
2006
Springer
13 years 11 months ago
2006
Springer
In high-tech businesses ranging from Internet service providers to e-commerce websites and music stores like Apple iTunes, there is considerable potential for collecting personal ...
ISCC
2002
IEEE
14 years 17 days ago
2002
IEEE
Network service provisioning involves the control of network resources through signaling, routing and management protocols that achieve Quality of Service and Traffic Engineering ...
CORR
2002
Springer
13 years 7 months ago
2002
Springer
Abstract--In heterogeneous networks such as today's Internet, the differentiated services architecture promises to provide QoS guarantees through scalable service differentiat...