383 search results - page 61 / 77 » A Customer Service Management Architecture for the Internet |
WWW
2003
ACM
14 years 8 months ago
2003
ACM
As users get connected with new-generation smart programmable phones and Personal Digital Assistants, they look for geographic information and location-aware services. In such a s...
ICWE
2010
Springer
13 years 5 months ago
2010
Springer
Website owners are gradually realising the benets of viewing customers as co-creators of value. Unfortunately, current development models oer little help in understanding and manag...
ATAL
2005
Springer
14 years 1 months ago
2005
Springer
The steel production of the German company Saarstahl AG, a global respected steel manufacturer, represents a Supply Chain which comprehends several time-critical and highly interf...
JCP
2006
13 years 7 months ago
2006
Emerging wireless technologies enable ubiquitous access to networked services. Integration of wireless technologies into sensor and actuator nodes provides the means for remote acc...
WWW
2008
ACM
14 years 8 months ago
2008
ACM
With Telecom market reaching saturation in many geographies and revenues from voice calls decreasing, Telecom operators are trying to identify new sources of revenue. For this pur...