383 search results - page 69 / 77 » A Customer Service Management Architecture for the Internet |
WWW
2005
ACM
14 years 8 months ago
2005
ACM
In this paper, we present the concept of a diversified SCM (supply chain management) standard and distributed hub architecture which were used in B2B experiments for the Japanese ...
BTW
2009
Springer
14 years 2 months ago
2009
Springer
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
CORR
2004
Springer
13 years 7 months ago
2004
Springer
The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...
ICDE
2006
IEEE
14 years 1 months ago
2006
IEEE
Users tend to use the Internet for “resource-hungry” applications (which involve content such as video, audio on-demand and distributed data) and at the same time, more and mo...
JUCS
2010
13 years 6 months ago
2010
: Protection of personal data in the Internet is already a challenge today. Users have to actively look up privacy policies of websites and decide whether they can live with the te...