383 search results - page 73 / 77 » A Customer Service Management Architecture for the Internet |
JUCS
2006
13 years 7 months ago
2006
Abstract: As enterprises worldwide race to improve real-time management to improve productivity, customer services and flexibility, huge resources have been invested into enterpris...
ICCCN
1997
IEEE
13 years 11 months ago
1997
IEEE
Rapid expansion has strained the capabilities of the Internet infrastructure. Emerging audio and video applications place further demands on already overloaded network elements, e...
WASA
2009
Springer
14 years 2 months ago
2009
Springer
Social network popularity continues to rise as they broaden out to more users. Hidden away within these social networks is a valuable set of data that outlines everyone’s relatio...
PE
2008
Springer
13 years 7 months ago
2008
Springer
The DiffServ architecture has been proposed as a scalable approach for upgrading the Internet, adding service differentiation functionalities. However, several aspects of this arc...
SAC
2006
ACM
13 years 7 months ago
2006
ACM
Fast and accurate fault detection is becoming an essential component of management software for mission critical systems. A good fault detector makes possible to initiate repair a...