383 search results - page 7 / 77 » A Customer Service Management Architecture for the Internet |
APSCC
2008
IEEE
14 years 2 months ago
2008
IEEE
— We discuss a learning model that enables the creation of optimal learning strategies that suit learners’ needs. A customized learning content is delivered to learners as mana...
HICSS
2008
IEEE
14 years 2 months ago
2008
IEEE
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
ICNS
2006
IEEE
14 years 1 months ago
2006
IEEE
Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by eit...
ICIW
2009
IEEE
14 years 2 months ago
2009
IEEE
— Service oriented approaches (SOA) are currently used to develop new software-as-a-service applications, but they can also be used in the reengineering of existing legacy system...
EUROSYS
2007
ACM
13 years 11 months ago
2007
ACM
Recent research has found that operators frequently misconfigure Internet services, causing various availability and performance problems. In this paper, we propose a software inf...