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» A Customer Service Management Architecture for the Internet
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APNOMS
2009
Springer
14 years 2 months ago
The Design of an Autonomic Communication Element to Manage Future Internet Services
Future Internet services will have vastly different requirements than the current Internet. Manageability, which has been largely ignored, will have the dual role of controlling ca...
John Strassner, Sung-Su Kim, James Won-Ki Hong
PERCOM
2010
ACM
13 years 6 months ago
Architecture and protocols for the Internet of Things: A case study
—In this paper, we describe a practical realization of an Internet-of-Things (IoT) architecture at the University of Padova, Italy. Our network spans the floors of different bui...
Angelo Paolo Castellani, Nicola Bui, Paolo Casari,...
ECIS
2001
13 years 9 months ago
Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance
Governments are employing modern information and communication technologies to better serve society. Raising the effectiveness of government as well as the quality of the civil se...
Dimitrios S. Stamoulis, Dimitris Gouscos, Panagiot...
ICC
2007
IEEE
107views Communications» more  ICC 2007»
14 years 1 months ago
The SILO Architecture for Services Integration, controL, and Optimization for the Future Internet
— We propose a new internetworking architecture that represents a departure from current philosophy and practice, as a contribution to the ongoing debate regarding the future Int...
Rudra Dutta, George N. Rouskas, Ilia Baldine, Arno...
NOMS
1998
IEEE
133views Communications» more  NOMS 1998»
13 years 12 months ago
ATM customer network management using WWW and CORBA technologies
In this paper, we present a framework for managing ATM customer networks using WWW and CORBA technologies. The WWW technology may provide network management operators with platfor...
Jong-Wook Baek, Tae-Joon Ha, Jong-Tae Park, James ...