An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
In the presence of a river flood, operators in charge of control must take decisions based on imperfect and incomplete sources of information (e.g., data provided by a limited numb...
Abstract. The emergence of complex network structures of relationships between autonomous agents occurs in a wide range of distributed systems. Many researchers have proposed model...
Critiquing systems are a type of active, knowledge-based design support system. They propose to positively influence designers’ cognitive processes by pointing out potential pro...
The knowledge discovery process is interactive in nature and therefore minimizing query response time is imperative. The compute and memory intensive nature of data mining algorit...
Amol Ghoting, Gregory Buehrer, Matthew Goyder, Shi...