In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Application...
—With the advent of the Internet, we have entered the age of ubiquitous systems that will need to be able to communicate, establish criteria for measurement and then perform thes...
Today's networks discriminate towards or against traffic for a wide range of reasons, and in response end users and their applications increasingly attempt to evade monitorin...
Chitra Muthukrishnan, Vern Paxson, Mark Allman, Ad...
We present a storage management framework for Web 2.0 services that places users back in control of their data. Current Web services complicate data management due to data lock-in...
Neal H. Walfield, Paul T. Stanton, John Linwood Gr...