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SOPR
1998
117views more  SOPR 1998»
13 years 7 months ago
Towards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
Frank Niessink, Hans van Vliet
GI
2010
Springer
13 years 6 months ago
Towards a Service Level Management Framework for Service Value Networks
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Christof Momm, Frank Schulz
EGOV
2010
Springer
13 years 8 months ago
Designing Quality Business Processes for E-Government Digital Services
Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypo...
Flavio Corradini, Damiano Falcioni, Andrea Polini,...
MONET
2008
127views more  MONET 2008»
13 years 7 months ago
Provisioning of Parameterized Quality of Service in 802.11e Based Wireless Mesh Networks
There has been a growing interest in the use of wireless mesh networks. Today's wireless technology enables very high data rate up to hundreds of Megabits per second, which c...
Xiaowen Chu
SRDS
1998
IEEE
13 years 11 months ago
AQuA: An Adaptive Architecture that Provides Dependable Distributed Objects
Dependable distributed systems are difficult to build. This is particularly true if they have dependability requirements that change during the execution of an application, and are...
Michel Cukier, Jennifer Ren, Chetan Sabnis, David ...