Due to the fast growth of internet based electronic business activities, languages for modeling as well as methods for analyzing and executing distributed business processes are be...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Service orientation is one of the solutions for achieving agile enterprises, that helps make an alignment between business and information technology. By the influx of service ori...
Abstract. When assessing the usability of BPM technologies enterprises have to rely on vendor promises or qualitative data rather than on empirical or experimental research. To add...
One of the key tasks for analyzing conversational data is segmenting it into coherent topic segments. However, most models of topic segmentation ignore the social aspect of conver...
Viet-An Nguyen, Jordan L. Boyd-Graber, Philip Resn...