A product model is a formal and structured definition of product information. The most common procedure for defining a product data model is to first describe the business and/...
Knowledge is an important matter for consulting firms − as a resource, as a product or service, and as a trigger for internal value creation processes. Therefore, a strategy for...
Sven Grolik, Dirk Kalmring, Dietrich Lehner, Chiar...
This paper deals with the problem of selecting service instances to execute workflow processes by not only taking into consideration Quality of Service (QoS) constraints, posed by ...
It is well known that there cannot be a single "best" heuristic for optimal planning in general. One way of overcoming this is by combining admissible heuristics (e.g. b...
In this paper we develop a two stage algorithm for scheduling call centers with strict SLAs and arrival rate uncertainty. The first cut schedule can be developed in less than a mi...