The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
In this paper, we suggested a mobile collaboration framework based on distributed object group framework (DOGF). This paper focuses on the use of this framework to support mobile c...
The backup of large data sets is preferably performed automatically outside of regular working hours. In highly structured computer networks, however, faults and exceptions may rel...
This paper presents SLA monitoring and management framework for telecommunication services. The basic requirements of this class of systems are specified and verified in context o...
Jacek Kosinski, Piotr Nawrocki, Dominik Radziszows...
With the growing popularity of Web services, an increasing number of Web services have been integrated into and used by complex service oriented systems. As a result, the manageme...
Martin Treiber, Hong Linh Truong, Schahram Dustdar