One of the most pressing usability issues in the design of large web sites is that of the organization of search results. A previous study on a moderate-sized web site indicated t...
Jennifer English, Marti A. Hearst, Rashmi R. Sinha...
Information personalization is fertile ground for application of AI techniques. In this article I relate personalization to the ability to capture partial information in an informa...
With customer relationship management (CRM) companies move away from a mainly product-centered view to a customer-centered view. Resulting from this change, the effective manageme...