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IWC
2007
92views more  IWC 2007»
13 years 7 months ago
Consumers, channels and communication: Online and offline communication in service consumption
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Geke van Dijk, Shailey Minocha, Angus Laing
MEDINFO
2007
115views Healthcare» more  MEDINFO 2007»
13 years 9 months ago
Using an Accident Model to Design Safe Electronic Medication Management Systems
Large-scale implementation of electronic prescribing systems (e-PS) is likely to introduce at least some machinerelated errors that will harm patients. We present a dynamic system...
Farah Magrabi, Geoff McDonnell, Johanna I. Westbro...
CHI
2009
ACM
14 years 8 months ago
What's in Wikipedia?: mapping topics and conflict using socially annotated category structure
Wikipedia is an online encyclopedia which has undergone tremendous growth. However, this same growth has made it difficult to characterize its content and coverage. In this paper ...
Aniket Kittur, Ed H. Chi, Bongwon Suh
CHI
2008
ACM
14 years 8 months ago
Crowdsourcing user studies with Mechanical Turk
User studies are important for many aspects of the design process and involve techniques ranging from informal surveys to rigorous laboratory studies. However, the costs involved ...
Aniket Kittur, Ed H. Chi, Bongwon Suh
CHI
2007
ACM
14 years 8 months ago
Dynamic detection of novice vs. skilled use without a task model
If applications were able to detect a user's expertise, then software could automatically adapt to better match expertise. Detecting expertise is difficult because a user...
Amy Hurst, Scott E. Hudson, Jennifer Mankoff