We consider an M/G/1 queue with general retrial times where the blocked customers may balk the system, or join the priority queue, or enter the orbit. As soon as a customer is ser...
Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
We introduce and analyze a deterministic fluid model that serves as an approximation for the Gt/GI/st + GI manyserver queueing model, which has a general time-varying arrival pro...
Consistent with the divide-and-conquer approach to problem solving, a recursive result is presented in the domain of stochastic modelling that derives product-form solutions for t...