We study small distributed work groups capturing, managing, and reusing knowledge in a collaborative activity. We conceive this process as adaptation of a group to an activity and...
Gregorio Convertino, Thomas P. Moran, Barton A. Sm...
People interact with interfaces to accomplish goals, and knowledge about human goals can be useful for building intelligent user interfaces. We suggest that modeling high, human-l...
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...
Our Distributed Telecommunication Management System (DTMS) uses an object-oriented model to describe the networked Voice Communication System (VCS) to be managed. In order to allo...