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» A Pattern System for Network Management Interfaces
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CHI
2007
ACM
14 years 8 months ago
Studying activity patterns in CSCW
We study small distributed work groups capturing, managing, and reusing knowledge in a collaborative activity. We conceive this process as adaptation of a group to an activity and...
Gregorio Convertino, Thomas P. Moran, Barton A. Sm...
IUI
2010
ACM
14 years 4 months ago
The why UI: using goal networks to improve user interfaces
People interact with interfaces to accomplish goals, and knowledge about human goals can be useful for building intelligent user interfaces. We suggest that modeling high, human-l...
Dustin Arthur Smith, Henry Lieberman
CIKM
2008
Springer
13 years 9 months ago
Identification of class specific discourse patterns
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
WWW
2008
ACM
13 years 7 months ago
Workshop on social web and knowledge management (SWKM2008)
This paper provides an overview on the synergies between social web and knowledge managemen, topics, program committee members as well as summary of accepted papers for the SWKM20...
Peter Dolog, Markus Krötzsch, Sebastian Schaf...
HICSS
2003
IEEE
116views Biometrics» more  HICSS 2003»
14 years 29 days ago
XML Based Robust Client-Server Communication for a Distributed Telecommunication Management System
Our Distributed Telecommunication Management System (DTMS) uses an object-oriented model to describe the networked Voice Communication System (VCS) to be managed. In order to allo...
Karl M. Göschka, Helmut Reis, Robert Smeikal