The centering framework explains local coherence by relating local focus and the form of referring expressions. It has proven useful in monolog, but its utility for multiparty dis...
Automatic classification of dialogues between clients and a service center needs a preliminary dialogue parameterization. Such a parameterization is usually faced with essential di...
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Statistical user simulation is an efficient and effective way to train and evaluate the performance of a (spoken) dialog system. In this paper, we design and evaluate a modular da...
This work presents an agenda-based approach to improve the robustness of the dialog manager by using dialog examples and n-best recognition hypotheses. This approach supports n-be...