This paper presents a methodology for setting up a Decision Support system for User Interface Design (DSUID). We first motivate the role and contributions of DSUID and then demons...
Abstract. Despite its technological success story, the Internet is facing a rampant growth of isolated ontologies and a massive dump of unstructured legacy data. Therefore, archite...
Web service paradigm and related technologies have provided favorable means for the realization of collaborative business processes. From both conceptual and implementation points...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Multi-Agent Systems (MAS) have become increasingly mature, but this maturity does not make the traditional Object Oriented (OO) approaches obsolete. On the contrary, building MAS i...