3275 search results - page 21 / 655 » A Review of Approaches to Developing Service Management Syst... |
HICSS
2003
IEEE
14 years 23 days ago
2003
IEEE
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
HICSS
2007
IEEE
14 years 1 months ago
2007
IEEE
This paper seeks to develop an integrated perspective on knowledge management (KM) project measurement. Based on a review of the existing literature, a theoretical framework which...
CLEIEJ
2002
13 years 7 months ago
2002
This article describes the construction of a Knowledge Management System (KMS) by applying fundamental concepts and principles of Software Engineering, such as process, models, me...
UM
2005
Springer
14 years 29 days ago
2005
Springer
This research aims at reconciling web personalization with privacy constraints imposed by legal restrictions and by users’ privacy preferences. We propose a software product line...
IEEEARES
2010
IEEE
14 years 2 months ago
2010
IEEE
—Collaborations by the use of inter-organizational business processes can help companies to achieve a competitive edge over competing businesses. Typically, these collaborations ...