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ICIS
2000
13 years 8 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
ISN
1995
Springer
13 years 11 months ago
Experiences in Multi-domain Management Service Development
The developers of management systems and the management services that operate over them will be faced with increasing complexity as services are developed for the open service mar...
David Lewis, Thanassis Tiropanis, Lennart H. Bjerr...
IIS
2003
13 years 8 months ago
The Development of the Inductive Database System VINLEN: A Review of Current Research
Current research on the VINLEN inductive database system is briefly reviewed and illustrated by selected results. The goal of research on VINLEN is to develop a methodology for de...
Kenneth A. Kaufman, Ryszard S. Michalski
HICSS
2005
IEEE
136views Biometrics» more  HICSS 2005»
14 years 1 months ago
EA Planning, Development and Management Process for Agile Enterprise Development
In this study, we suggest an enterprise architecture (EA) development process model suitable for EA projects limited in scope and time. Several EA process models have been put for...
Mirja Pulkkinen, Ari P. Hirvonen
ISN
1997
Springer
13 years 11 months ago
Inter-Domain Integration of Services and Service Management
The evolution of the global telecommunications industry into an open services market presents developers of telecommunication service and management systems with many new challeng...
David Lewis, Thanassis Tiropanis, Cliff Redmond, V...