Abstract. Systems for the support of customer relationship management are becoming increasingly attractive for vendors. Loyalty systems provide an interesting possibility for vendo...
Matthias Enzmann, Marc Fischlin, Markus Schneider ...
In recent years, the emergence of the term IT Governance (ITG) has pointed to the increasing importance for business of effecting an alignment between its strategic direction and ...
Chi-Hoon Lee, Jung-Hoon Lee, Jong-Sung Park, Kap-Y...
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
The migration to a service based economy has led many firms to emphasize the service component of their product offerings. This shift has led to the emergence of a business model ...
Software systems in health care, such as disease and medical-record management, or financial applications, such as customer relationship and portfolio management, have very often...