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DASFAA
2009
IEEE
252views Database» more  DASFAA 2009»
14 years 2 months ago
Optimal Privacy-Aware Path in Hippocratic Databases
Abstract. Privacy becomes a major concern for both customers and enterprises in today’s corporate marketing strategies, many research efforts have been put into developing new p...
Min Li, Xiaoxun Sun, Hua Wang, Yanchun Zhang
MANSCI
2008
119views more  MANSCI 2008»
13 years 7 months ago
Service-Level Differentiation in Call Centers with Fully Flexible Servers
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Itay Gurvich, Mor Armony, Avishai Mandelbaum
BIB
2008
101views more  BIB 2008»
13 years 7 months ago
Information quality in proteomics
Proteomics, the study of the protein complement of a biological system, is generating increasing quantities of data from rapidly developing technologies employed in a variety of d...
David Stead, Norman W. Paton, Paolo Missier, Suzan...
PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
IUI
2004
ACM
14 years 1 months ago
Supporting user hypotheses in problem diagnosis
People are performing increasingly complicated actions on the web, such as automated purchases involving multiple sites. Things often go wrong, however, and it can be difficult to...
Earl J. Wagner, Henry Lieberman