Outsourcing of work to support software development and services is seen primarily as a transfer of labor to another shore. But intellectual property, as software, is transferred a...
Gio Wiederhold, Amar Gupta, Rajat Mittal, Erich J....
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Service-based systems are distributed computing systems with the major advantage of enabling rapid composition of distributed applications, such as collaborative research and deve...
Stephen S. Yau, Haishan Gong, Dazhi Huang, Wei Gao...
Today’s Rich Internet Application (RIA) technologies such as Ajax, Flex, or Silverlight, are designed around the client-server paradigm and cannot easily take advantage of repli...
Recent advances in micro electro-mechanical systems and VLSI lithography have enabled the miniaturization of sensors and controllers. Such minitiarization facilitates the deployme...