Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Current systems often create socially awkward interruptions or unduly demand attention because they have no way of knowing if a person is busy and should not be interrupted. Previ...
The interoperability of IM (Instant Messaging) and SMS (Short Messaging Service) networks allows users to seamlessly use a variety of computing devices from desktops to cellular p...
This paper presents an approach to integrate publish/subscribe semantics with on-demand multicast in wireless ad hoc networks, providing dynamic group communication with fine-gra...
This paper describes an e-Government AI project that provides a range of intelligent AI services to support automated assessment of various types of applications submitted to an i...