In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Web applications facilitated by technologies such as JavaScript, DHTML, AJAX, and Flash use a considerable amount of dynamic web content that is either inaccessible or unusable by...
Yevgen Borodin, Jeffrey P. Bigham, Rohit Raman, I....
In this paper, we investigate multi-agent learning (MAL) in a multi-agent resource selection problem (MARS) in which a large group of agents are competing for common resources. Si...
This paper presents MADeM, a multi-modal agent decision making to provide virtual agents with socially acceptable decisions. We consider multi-modal decisions as those that are ab...
Francisco Grimaldo, Miguel Lozano, Fernando Barber
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...