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WSC
2007
13 years 10 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
ASSETS
2008
ACM
13 years 9 months ago
What's new?: making web page updates accessible
Web applications facilitated by technologies such as JavaScript, DHTML, AJAX, and Flash use a considerable amount of dynamic web content that is either inaccessible or unusable by...
Yevgen Borodin, Jeffrey P. Bigham, Rohit Raman, I....
ATAL
2008
Springer
13 years 9 months ago
A few good agents: multi-agent social learning
In this paper, we investigate multi-agent learning (MAL) in a multi-agent resource selection problem (MARS) in which a large group of agents are competing for common resources. Si...
Jean Oh, Stephen F. Smith
ATAL
2008
Springer
13 years 9 months ago
MADeM: a multi-modal decision making for social MAS
This paper presents MADeM, a multi-modal agent decision making to provide virtual agents with socially acceptable decisions. We consider multi-modal decisions as those that are ab...
Francisco Grimaldo, Miguel Lozano, Fernando Barber
ATAL
2008
Springer
13 years 9 months ago
Modeling parallel and reactive empathy in virtual agents: an inductive approach
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...
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