tion and alteration of software models at different levels of abstraction. These modifications are usually performed independently, but the objects to which they are applied to, ar...
—Supply chain [2], [6] is an important component of business operations. Understanding its stochastic behaviors is the key to risk analysis and performance evaluation in supply c...
The typical workload in a database system consists of a mixture of multiple queries of different types, running concurrently and interacting with each other. Hence, optimizing per...
Although recent advances in theory indicate that burstiness in the service time process can be handled effectively by queueing models (e.g., MAP queueing networks [2]), there is a...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...