This paper envisions a distributed network storage service with Quality-ofService (QoS) guarantees, and describes its architecture and key mechanisms. When fully realized, this se...
The Grid is realizing the vision of providing computation as utility: computation jobs can be scheduled on-demand in Grid hosts based on available computation capacity. In this pa...
Commercial off-the-shelf (COTS) middleware increasingly offers not only functional support for standard interfaces, but also the ability to optimize their resource consumption pat...
— The global internet is rich in commodity resources but scarce in specialized resources. We argue that a grid framework can achieve better performance if it separates management...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...