We present an observational study that was conducted to guide the design and development of technologies to support information flow during nurses' shift change in a hospital...
The estimation of the impact on performance in business process (BP) by introducing an information system (IS) is an important practical problem in investment appraisal. This pape...
We present the case study of a complex, mixed-initiative scheduling system to illustrate Work-Centered Design (WCD), a new approach for the design of information systems. WCD is b...
Keith A. Butler, Jiajie Zhang, Chris Esposito, Ali...
: The quality of business software is more and more becoming a competitive factor. As complete testing is impossible, testers have to make decisions, e.g. to choose which parts of ...
This paper presents a phenomenological investigation of project managers' experiences with the implementation of web-based employee service systems (ESS), a domain that has w...