We describe an approach to quantitatively evaluating human-assisted failure-recovery tools and processes in the environment of modern Internet- and enterprise-class server systems...
Aaron B. Brown, Leonard Chung, William Kakes, Calv...
Many people read online reviews written by other users to learn more about a product or venue. However, the overwhelming amount of user-generated reviews and variance in length, d...
Koji Yatani, Michael Novati, Andrew Trusty, Khai N...
Personas are useful for obtaining an empirically grounded understanding of a secure system's user population, its contexts of use, and possible vulnerabilities and threats end...
This paper presents a case study of the NASA Ames Research Center HCI Group's design and development of a problem reporting system for NASA's next generation vehicle (to...
Collin Green, Irene Tollinger, Christian Ratterman...
A digital video library of over 900 hours of video and 18000 stories from The HistoryMakers was used by 266 students, faculty, librarians, and life-long learners interacting with ...
Michael G. Christel, Scott M. Stevens, Bryan Maher...