Drawing on recent theoretical efforts, a three dimensional model of anonymity in computer-supported group discussion is developed. Applying this model to a review of empirical lit...
One resource playing a critical role in electronically supported decision-making groups is the facilitator. Facilitation is a complex task, encompassing social abilities, pre-meet...
This paper presents a case study on the use of an alternative method of computer support to that normally used, one that uses voting as a tool for social rather than rational choi...
Contemporary work increasingly involves interacting with strangers in technology-mediated environments. In this context, we come to rely on digital artifacts to infer characterist...
N. Sadat Shami, Kate Ehrlich, Geri Gay, Jeffrey T....
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...